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At Visionary Gard, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward and customer-friendly refund process.
1. Returns & Refunds
We accept returns and issue refunds under the following conditions:
- Eligibility for Return: Items must be returned within 30 days of the delivery date.
- Condition of Items: Returned items must be in unused, unworn, and undamaged condition. All original packaging, tags, and labels must be intact and included with the return. Please ensure that the product is carefully packed to prevent damage during the return shipping process.
- Non-Returnable Items: Certain items, such as personalized or custom products, sale items, or gift cards, may not be eligible for return. These exclusions will be clearly marked on the product page.
2. How to Initiate a Return
To initiate a return, please follow these simple steps:
- Contact Us: Reach out to our customer service team at support@visionarygard.com or +18496563412 with your order number and reason for return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to send your items back. Please include this RA number in the return package to ensure smooth processing.
- Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is defective or we made an error with your order. We recommend using a trackable shipping service to ensure the return is safely delivered.
3. Refund Process
Once we receive your returned item and it meets our return criteria, we will process your refund. Please note:
- Refund Method: Refunds will be issued to the original payment method used for the purchase. Depending on your bank or payment provider, it may take up to 7-10 business days for the refund to appear in your account.
- Restocking Fees: In certain cases, a restocking fee may apply to returns of large or bulk orders. This fee will be clearly stated when you initiate the return.
- Partial Refunds: If an item is returned in used or damaged condition, or missing original packaging, we may issue a partial refund, depending on the condition of the returned product.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, you will need to return the original item for a refund and place a new order for the desired product.
5. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@isionarygard.com or +18496563412 with your order number and a description of the issue. We will provide a prepaid return shipping label and issue a full refund or send a replacement item at no extra cost.
6. Late or Missing Refunds
If you have not received your refund within the expected time frame, please check with your payment provider or bank first. If you still have not received your refund, contact our customer service team, and we will assist you in resolving the issue.
7. International Returns
For international orders, customers are responsible for return shipping fees, as well as any customs or duties charges incurred during the return process. Please note that shipping costs for international orders are non-refundable.
Our Goal: Your Satisfaction
At Visionary Gard, we are committed to providing you with high-quality products and excellent customer service. If you have any questions about our refund policy or need assistance with a return, please do not hesitate to reach out to our team. We are here to help!
This Refund Policy is designed to clearly explain the return and refund process, ensuring that customers feel confident in their purchase and understand what to do in case they need to return or exchange an item. 4o mini
